Contact Us
Get a quote, ask a technical question, or check on an order. Our team responds within 24 hours, in English or Chinese.
24-Hour Email Response 4-Hour WhatsApp Hangzhou HQ English & Chinese
24h
email response on business days
4h
WhatsApp response in business hours
50+
countries we ship and support
6+
languages (EN, ZH, DE, ES, FR, JP)
📞Contact Methods
Pick whichever channel is most convenient. We monitor all four daily.
📧
chao@cnchome-beyond.com
Response: within 24 hours on business days
Best for quotes, technical questions, documents, and order inquiries with attachments.
Send Email
💬
+86 15990663752
Response: within 4 hours (UTC+8 business hours)
Best for quick questions, photo troubleshooting, and instant communication in your language.
Open WhatsApp
📱
Phone
+86 15990663752
Live: Mon-Fri 09:00-18:00 China time (UTC+8)
Direct call for complex discussions, contract negotiations, or urgent order changes.
Call Now
🏢
Visit HQ
Hangzhou, China
By appointment, Mon-Fri 09:00-18:00
Office visits welcome. Schedule 48 hours in advance for security and parking. Factory tours for orders $50K+.
See Address
✉️Send Us a Message
Fill out the form below and we will respond within 24 hours. For urgent requests, contact us directly on WhatsApp.
🏢Headquarters & Operations
Our sales, engineering, and shipping operations run from one campus in Hangzhou, China.
Visit or Ship To
Company Super Industrial Trading Co., Ltd
Address Xixing Street, Binjiang District, Hangzhou, Zhejiang, China
Phone +86 15990663752
Email chao@cnchome-beyond.com
WhatsApp +86 15990663752
📍 Open in Google Maps
Business Hours
Monday – Friday09:00 – 18:00
Saturday10:00 – 16:00
SundayClosed
China time (UTC+8)
After-hours: WhatsApp messages get a reply next business day morning. Emails are queued and answered in order received.
💡Common Inquiries
Most questions fall into one of these categories. Pick the closest match to save a back-and-forth email.
- Request sample catalogs — Free material samples shipped worldwide
- Get a freight quote — Real-time shipping cost by destination
- Look up HS code & duty — Estimate customs fees before ordering
- Cross-reference insert grade — Find the right carbide grade for your material
- Speeds & Feeds Calculator — Recommended cutting parameters
- Insert & Holder Selector — Match inserts to tool holders
- Warranty claim — 6-month coverage on BEYOND & OYYU products
- Return or refund request — 30-day return window
❓Frequently Asked Questions
How quickly do you respond to inquiries?
Email: within 24 hours on business days. WhatsApp: within 4 hours during China business hours (UTC+8). Phone: live during Hangzhou office hours, otherwise leave voicemail and we return next business day.
Can I visit your headquarters or factory?
Yes. Office visits to our Hangzhou headquarters are by appointment. Factory visits can be arranged for orders over $50,000 USD with 2 weeks notice. Email chao@cnchome-beyond.com to schedule.
Do you have a local sales rep in my country?
We work with authorized partner brands in 50+ countries. For local reps in the US, EU, Japan, Korea, or India, email us with your city and we route to the nearest partner. We also ship direct from Hangzhou worldwide.
Can I get a technical recommendation for my application?
Yes. Send us your workpiece material, hardness, operation type (turning/milling/drilling), machine model, and current tool. We recommend a grade, geometry, and cutting parameters within 24 hours.
What's the best way to get a quote?
Email chao@cnchome-beyond.com with the target items, quantity, and destination country. We send a Proforma Invoice within 24 hours. For orders over $3,000, we recommend bank wire transfer.
Do you offer on-site technical support or training?
On-site support is available for orders over $20,000 USD, with travel costs billed separately. Remote support (email, video call, WhatsApp screen share) is free for all customers regardless of order size.
📚Related Resources
Save a back-and-forth by checking these first.