Returns Refund
return policy
We hope you love what you order! But just in case you're not 100% satisfied, we've made the return process super easy.
Most items sold at https://cnchome-beyond.com/ may be returned within 35 days of the date of purchase, provided they meet all applicable return requirements listed below, with some exceptions (see No. below Returned merchandise).
Return requirements for return-eligible items
All products sold in-store:
Returned merchandise must be in new, unworn, unused, undamaged and unaltered condition, with original tags and intact packaging.
Return Address:
Rocky Li
Room 1605, Building 3, Xingyao Center, Xixing Street, Binjiang District, Hangzhou City, Zhejiang Province, China
Phone：+86 15990663752
Return quality inspection
1. When a returned item arrives at our warehouse, we will inspect and/or test it to ensure it is eligible for return and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection reveals that the returned item is not eligible for return or does not meet the return requirements above, we will refuse the return and refuse a credit or credit.
If a return is refused, we will ship the item back to you at the same address specified in the original order and deduct the return shipping charges, if any, from the refund amount for other items returned in the same order. The return shipping fee to send a rejected return item to you is currently $7.99, we reserve the right to adjust this fee.
2. In certain circumstances, we reserve the right, at our sole discretion, to provide a refund for a rejected return item rather than returning it to you.
3. If you receive damaged/defective items, please contact cnchoem.beyond customer service within 24 hours of receipt.
Refund
1. Refunds will only be issued after return-eligible merchandise has been received at our warehouse and passed our quality inspection.
2. For products returned in accordance with this return policy and passing our quality inspection, we will process the refund within 7 working days after receiving your return package. Refunds will be made back to the original payment method for cnhome.beyond's products, and for products from third-party sellers, refunds will be made back to the original payment method.
Unfortunately, due to shipping delays, your refund may take an additional 3-5 days to process. Thank you for your patience and understanding.
3. Original shipping charges (if any) are not refundable.
NOTE: If you have any questions about your return, please contact customer support within 60 days of purchase.
Updated on 29th,November, 2023
Best Regards
