Frequently Asked Questions

We specialize in indexable CNC tooling for turning, milling, drilling, threading, and grooving. The catalog covers carbide inserts (CNMG, TNMG, WNMG, APMT, RPMT and more), tool holders and boring bars, U-drills, end mills, taps, and measuring instruments.

Browse the full indexable tooling catalog or jump to a category like drill inserts or grooving tools.

We supply both our own brands (BEYOND and OYYU) and the major global names: Mitsubishi, Sandvik, Kyocera, Iscar, Walter, Sumitomo, Korloy, Taegutec, ZCC.CT, Tungaloy, Seco, and Kennametal.

All third-party inserts are sourced through authorized channels and shipped in original sealed boxes with batch codes. See question 22 for how to verify authenticity.

CVD (Chemical Vapor Deposition) coatings — typically TiC/Al&sub2;O&sub3;/TiN multilayers — are thicker (5–20 µm) and excel at high-temperature, high-feed roughing of steel at moderate speeds. Examples: Sandvik GC4325, Mitsubishi US7020, Kennametal KC7315.

PVD (Physical Vapor Deposition) coatings — TiN, TiAlN, AlCrN, nACo — are thinner (1–5 µm) and sharper, ideal for finishing, stainless steel, superalloys, and interrupted cuts. Examples: Mitsubishi US7020 PVD variants, Iscar IC808, Walter WPP05.

Match coating to your workpiece material + operation: PVD for stainless/titanium/Inconel, CVD for steel roughing. For a deep dive, see our CVD vs PVD coating technology guide, or use the Insert Grade Cross-Reference tool to look up equivalents.

Yes. We carry PVD-coated grades engineered specifically for hard-to-machine materials: Mitsubishi US7020 / VP15TF for stainless steel, MP8015 for titanium, and Iscar IC808 / Walter WPP05 for Inconel and other nickel-based superalloys.

For depth on grades, geometries, and recommended cutting parameters for stainless, see our stainless steel machining guidelines and the carbide insert selection guide. To calculate starting speeds and feeds for your specific machine and material, try the Speeds & Feeds Calculator.

Yes. For OEMs and high-volume buyers we offer custom tooling covering special insert geometries, modified chipbreakers, non-standard radii/corner preparations, and private-label packaging. Lead time is typically 30–45 days depending on specification.

Send your drawing, workpiece material, machine model, and target tool life to chao@cnchome-beyond.com for an engineering review and quotation. See the Knowledge Base for a brief template, or browse sample catalogs for reference tooling.

Yes. Bulk pricing is automatically applied at checkout through our SMART Discounts engine: 6% off on 2–9 pieces of the same SKU, and 12% off on 10+ pieces. No code needed — the discount appears in the cart automatically.

For larger contract volumes (typically 100+ pieces per SKU or repeat orders) we offer a custom quotation with tiered pricing. See Knowledge Base → Bulk & Wholesale Discount for the full policy.

No strict MOQ — single inserts and small-batch orders are welcome. This is one reason we are popular for prototyping, R&D, and one-off production jobs. You will get the same per-piece price as any other buyer.

The smart move is to order 2–9 pieces of the same SKU to automatically trigger the 6% bulk discount even on a small order.

Yes. Email your BOM (part numbers, grades, quantities) to chao@cnchome-beyond.com and we will return a formal PDF quotation within 1 business day, valid for 30 days. We can convert it to a Proforma Invoice (PI) on request, suitable for opening a Letter of Credit or for your import customs filing.

For standard order questions you can also reach the team through the Contact page.

For online orders we accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay, all processed through Airwallex-secured payments with built-in fraud screening.

For B2B orders above USD 2,000 we also accept T/T (bank wire transfer) and can issue a Proforma Invoice. See the Payment Methods page for the full breakdown including regional options.

Yes — we ship to 50+ countries across North America, Europe, the Middle East, Southeast Asia, and Oceania. Hong Kong–based fulfillment with strategically stocked SKUs in our Hangzhou warehouse means most orders ship within 24–48 hours.

For carrier-specific rates to your country, try the Freight Calculator. See also the Shipping & Delivery page for country-specific transit estimates and any restricted destinations.

Standard transit times for in-stock items: DHL Express 3–5 business days, UPS Worldwide 4–6 business days, FedEx International Priority 3–7 business days. Order processing (pick, pack, label) takes 1–3 business days before handoff.

For urgent jobs, choose DHL Express at checkout — most orders placed before 14:00 HKT ship the same business day. Use the Freight Calculator for a live estimate to your postcode.

For most destinations, the buyer is responsible for import duties, VAT/GST, and any customs clearance fees in the receiving country — this is standard practice in cross-border B2B trade. The shipping price we quote covers freight only.

If you need DDP (Delivered Duty Paid) terms with all duties prepaid and included in the invoice, request a quote by email — we can arrange this for most major destinations with a 3–5% surcharge on the freight cost. For the HS code and duty rate of any specific insert, see the HS Code & Duty Tool.

Default carriers are DHL Express, UPS, and FedEx, selected automatically based on destination, weight, and the fastest available service. Tracking is emailed as soon as the label is generated.

Buyers with their own DHL, UPS, or FedEx account numbers can request freight collect / third-party billing at checkout (write the account number in the order notes). For palletized or oversized shipments we can also arrange sea freight on request. Full policy: Freight & Carriers.

We offer a 14-day return window from the date of delivery. Items must be unused, in original sealed packaging, and resalable. A 10% restocking fee applies to non-defective returns to cover inspection, repackaging, and inventory re-entry.

Full policy details, including the RMA process and which items are non-returnable, are on the Returns & Refunds page.

Email a photo of the outer carton, the damaged product, and the packing slip to chao@cnchome-beyond.com within 48 hours of delivery. We will dispatch a free replacement the next business day and cover the return shipping of the damaged unit.

Wrong-SKU cases (you ordered X, we shipped Y) are covered under the same no-cost replacement policy with no restocking fee. See Warranty & Replacements for the full claim procedure.

All BEYOND and OYYU products carry a 12-month warranty against manufacturing defects under normal use. Third-party OEM brands (Mitsubishi, Sandvik, Kyocera, etc.) carry the original manufacturer warranty, honored worldwide through their authorized service network.

Warranty does not cover wear from normal use, chipping from incorrect speeds/feeds, or modifications. We will happily review any case and route it to the correct manufacturer if needed. Full terms: Warranty.

A tracking number is emailed automatically as soon as the carrier label is created — typically within 1–3 business days of placing the order. Click the link in the email to follow it on the carrier site (DHL, UPS, or FedEx).

You can also view the current status of all your orders inside your customer account, or reply directly to the order confirmation email and we will pull the latest update.

Email chao@cnchome-beyond.com or send a message on WhatsApp +86 15990663752 with: the part number, your application, machine model, and workpiece material. Our engineering team will source the exact tool — typically with 24-hour feedback on price and lead time, even on discontinued or hard-to-find SKUs.

You can also browse sample catalogs or submit a request through the Contact page.

For grade selection, cutting parameter optimization, chipbreaker matching, or troubleshooting poor tool life, reach our engineering team via:

Email: chao@cnchome-beyond.com
WhatsApp: +86 159 9066 3752 (typical response under 2 hours, Mon–Fri 09:00–18:00 HKT)
Phone: +86 159 9066 3752

Or fill out the form on the Contact page.

For most major brands (Mitsubishi, Sandvik, Kyocera, Iscar, Walter, etc.) the official catalog PDF is available on request. Email the brand name and product line to chao@cnchome-beyond.com and we will send the latest edition, typically the same day.

Self-serve alternative: most brands publish their catalogs directly on the manufacturer website under "Downloads" or "Product Information". For a curated set of reference docs, see Sample Catalogs.

CNCHome-Beyond (operated by Super Industrial Trading Co., Ltd, Hong Kong) is a multi-brand authorized supply partner for Mitsubishi, Sandvik, Kyocera, Iscar, Walter, Sumitomo, Korloy, Taegutec, ZCC.CT, Tungaloy, Seco, and Kennametal, plus manufacturer of our own BEYOND and OYYU brands.

Our certificates of authorization are available on request for procurement / vendor onboarding. For a deeper look at how we operate, see the About CNCHome-Beyond page and our Quality Commitment statement.

Three quick checks on every shipment:

1) Original sealed box with brand hologram, batch code, and country-of-origin printing.
2) Laser-etched grade and part number on the insert itself (counterfeits usually have a stamped or printed mark that wears off after one shift).
3) Manufacturer verification — most OEM brands (Mitsubishi, Sandvik, Kyocera) offer an online batch-code lookup or will verify a photo for you. Forward a serial code to chao@cnchome-beyond.com and we will coordinate the check.

For help matching a known OEM grade to an equivalent in our catalog, use the Insert Grade Cross-Reference tool.

Our quality management system follows ISO 9001-aligned processes, and our OEM partners (Mitsubishi, Sandvik, Kyocera, Iscar) are themselves ISO 9001 / ISO 14001 certified at the manufacturing level. For aerospace or medical buyers who need a Certificate of Conformance (CoC) or material traceability document, we can supply it with the shipment — just note it on the order or email chao@cnchome-beyond.com in advance.

For the full quality policy, see Our Commitment to Quality.

Yes. For repeat B2B buyers and OEMs we routinely sign mutual NDAs, framework supply agreements, quality assurance agreements, and blanket POs with release-call scheduling. Email chao@cnchome-beyond.com with the document template (or describe the terms you need) and we will return a signed counter-signed copy within 2–5 business days.

To start a conversation, the fastest route is the Contact page with your company name and a one-line description of the program.